Terms & Conditions

Terms and Conditions for Monroe’s Jewellers Limited

1. Acceptance of Terms

By accessing and using Monroe’s Jewellers Limited, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Product Information

a. We strive to provide accurate and up-to-date information regarding our jewellery products, including descriptions, materials, and pricing. However, we do not guarantee the accuracy, completeness, or reliability of any information on our website.

b. Colours and sizes of products may vary slightly due to differences in monitors and individual craftsmanship.

3. Ordering and Payment

a. All orders are subject to acceptance, availability and lead times.

b. Prices are in pound sterling and are subject to change without notice. The final price will be confirmed at the time of purchase.

c. Payment can be made using the provided payment methods on our website. We use secure payment gateways to protect your financial information.

d. If using Klarna as a payment method, you must adhere to their terms and conditions. Monroe’s Jewellers Limited is not responsible for any late payments or credit issues from the consumer.

4. Shipping and Delivery

  1. We aim to dispatch orders of in-stock items within 5 working days after payment confirmation.
  2. Some items may require lead times of up to 8 weeks, the customer will be contacted in such a situation.

c. Delivery times may vary based on your location. We are not responsible for any delays caused by external shipping carriers.

d. Customers are responsible for providing accurate shipping information. Any additional charges incurred due to incorrect address details will be the customer's responsibility.

5. Returns and Exchanges

a. We accept exchanges and returns within 14 days of receiving your order, provided the items are in their original condition and packaging.

b. Customers are responsible for return shipping costs unless the return is due to our error.

c. Bespoke or personalised items are non-returnable and non-refundable.

6. Warranty

a. Our jewellery is not covered by warranty.

7. Privacy Policy

a. We respect your privacy and handle personal information in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

8. Intellectual Property

a. All content on our website, including images, text, and logos, is the property of Monroe’s Jewellers Limited and is protected by intellectual property laws. Unauthorised use of our content is prohibited.

9. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom, and any disputes will be resolved in the courts of London.

10. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at hello@monroesjewellers.com.

By using Monroes Jewellers Limited, you acknowledge that you have read, understood, and agree to these Terms and Conditions.